Services

A deposit of £30 is required when booking your first session. The deposit is then deducted from your final bill. Fees are payable at the end of each session by cash or bank transfer. Invoices are provided after payments are made.

Both our professional declutterer and the client have the right to cancel a session due to unavoidable circumstances. If you cancel less than 48 hours before the intended time and date of your booking and the appointment is not re-scheduled to take place within one month of the cancellation (limited to one rescheduling), you will be charged 50% of the full session price.

We offer a totally confidential, non-judgement service. We will not share your information with any third party unless agreed when sourcing other services. Before and after photographs are offered if required, however, this will be for private use only, unless expressly agreed by you, in writing on a separate agreement form.

If it is agreed that we will purchase necessary storage or supplies on a client’s behalf, then such supplies will be obtained. The price of the items, plus time and expenses will be invoiced to the client for reimbursement to Life in Order. We assume no liability due to the quality of the items or services provided by third parties for the client and items cannot be returned once purchased.

No items will be donated or discarded without the permission of the client. The client is responsible for making all final decisions regarding the removal of items. We are unable to take away rubbish or soiled items, however, we are happy to take items to charity shops or homeless services depending on your preference.

All agreements are based on an estimate of the length of time needed to complete a project. We will make every effort to complete the project within the estimated time period. However, the actual time needed may vary depending on the circumstances, including the client’s time to make decisions and fully participate in the organising process. It may be necessary to book additional hours in order to finish a job and this will be agreed between my client and Life in Order, as and when required.

We do not provide a cleaning service or the removal of any large or heavy items. We can recommend the services, or provide contact details of people who can help but we cannot take responsibility for any actions of any such third party.

We should be informed if there are any sharp, dangerous or hazardous objects, including medical needles, blades of any kind, broken or sharp objects or dangerous animals. Should evidence of infestation be found, the session will cease until professional pest control services have been instructed.

Another member of the team will always know each other’s whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of my safety.

We do not provide a cleaning service or the removal of any large or heavy items. We can recommend the services, or provide contact details of people who can help but we cannot take responsibility for any actions of any such third party.

We should be informed if there are any sharp, dangerous or hazardous objects, including medical needles, blades of any kind, broken or sharp objects or dangerous animals. Should evidence of infestation be found, the session will cease until professional pest control services have been instructed.

Another member of the team will always know eachothers whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of my safety.

Decluttering can be tiring and we advise taking short breaks throughout the process to ensure energy and motivation are preserved. We will help you declutter at your own pace and a 15-minute break is required for any sessions lasting over three consecutive hours.

We aim to provide a high-quality service to you. If you are not happy with the service you have received, including the bill, please let us know as soon as possible. We will try to resolve any issues quickly.

We provide advice and encouragement in the decluttering and organising processes. It is ultimately your decisions to let go of items and we accept no responsibility for the actions you take on the basis of our advice, whether given at the time of the initial consultation, during the organising and decluttering process, or at any subsequent or future date. You will be responsible for obtaining from other parties (e.g. landlords, government or competent authority) any consent that may be necessary for our services to be provided. We do not have the relevant expertise to identify items of special value and/or rarity. In such cases, you are advised to seek your own valuations of any items.

Whilst we will always endeavour to handle your property with the utmost care, we will not accept liability for any loss or damage, however, caused, during the course of providing the service. It is your responsibility to ensure that you have suitable and appropriate home insurance. We are unable to move or lift very large items. We hold liability insurance with an indemnity of £1,000,000.

Before commencing work, you (the client) and I (Professional Organiser) will agree on the following points, for the purpose of reducing risk as far as practicably possible, through following government recommendations and taking preventative measures:

• Ensure neither party has any current symptoms of COVID-19
• No contact with anyone in the last 14 days who has new symptoms (cough, temperature or change to taste and smell) or confirmed diagnosis.
• I will wear a face mask, visor, or both, along with gloves.
• I would prefer for clients to also wear a facemask, particularly if it is difficult to maintain a 2-metre distance at all times.
• Work back to back or side to side as much as possible.
• Increase cleaning of surfaces using antibacterial spray/wipes.
• I will bring my own drinks and take breaks outside if needed.
• Please keep the house well ventilated and with open windows if possible.
• I will only work with one member of each household at a time.

If either party subsequently tests positive for Covid-19 neither party will be held liable. The cancellation fee will be waived if the cancellation is related to Covid-19 symptoms/self-isolation.